Dr. Janelle Barlow is a businesswoman, speaker, author, and President
of TMI, US, a partner with the Danish-based multinational training and
consulting group. Twice named International Trainer of the year by TMI,
she has also earned the Certified Speaking Professional designation by
the National Speaker's Association, on whose national board she is an elected
member.
She is the author
of several books including Emotional Value: Creating Strong Bonds with
Your Customers, The Stress Manager, Smart Videoconferencing, and the
business best seller A Complaint is a Gift: Using Customer Feedback
as a Strategic Tool, which has been translated into 18 foreign languages.
"A
Complaint is a Gift" Business Seminars
Customers are
by far your organization's most valuable asset. Their perceptions, experiences
and feedback are crucial indicators of your business' success, with customer
complaints providing tremendous insight into where your organization excels
and where it falls short.
Still, many companies
today view complaints as an unwanted element of customer service. They
do not realize that when complaints are welcomed and handled effectively,
the equivalent of a sale has been made. A customer has been retained and
long-term loyalty is the reward.
Align360 invites
you to attend our FREE business seminars with keynote speaker Dr. Janelle
Barlow, co-author of A Complaint is a Gift, as she discusses how
companies can use customer complaints as strategic information and valuable
business intelligence.
Our seminars
will help you:
• Gain an increased
awareness of the positive value complaints can bring to your organization
• Better understand
the nature and impact of complaints
• Shift your
internal paradigm to a more complaint-friendly model
• Turn complaining
customers into partners in your company's growth and long-term success
• Use customer
feedback as a driving force behind brand protection, product and service
development, and overall business enhancement
• Learn how analyzing
and reporting on repeat complaints can benefit your business greatly, with
case studies from business leaders in numerous sectors
TOPICS:
Customer Service, Creativity, Strategic Time Planning
FEE RANGE:
$5,000 - $7500
VIDEO &
PRESS MATERIAL AVAILABLE UPON REQUEST |
